Social Media / Community Evangelist

by Dani Martin
(Knoxville, TN)

Skills:
* IBM PC Skills. Knowledgeable Office (Excel, Access), Windows (XP/Vista), Photoshop, DreamWeaver, RT, Wiki, Plone, Zen Desk and HTML
* Professional telephone/public relation skills.
* Skilled in Digital Photography and Home Site.
* Comfortable with volume and simultaneous tasks.
* Effective on both individual and team projects.

EMPLOYMENT HISTORY

imeem.com (San Francisco, New York & Telecommute)
Position: Customer Care & Technical Support Operations Team
February 2007 - November 2009

* Provided assistance and information to customers and potential clientele. Responsible for keeping QA informed of top reported issues from end-users.
* Assisted QA/ Engineering and end-users w/ troubleshooting technical issues and provides back end override assistance to the Music team to support direct partners.
* Developed new programs and procedures to prevent the influx of spam and spammers
* Conducted interviews with entertainers in the music industry as well photographed concerts and events


SwimOutlet.com
Position: Customer Service Representative/Production Manager
July 2006 - February 2007

* General Office duties: database entry, filing and faxing
* Processed orders daily in Volusion database.
* Communicated and worked with buyers to ensure product was shipped and received in a timely manner as well as orders were complete
* Initiated responses to customer inquiries and to resolve client related issues
* Corresponded with Financial Institutions on billing matters
* Photographed new product, edited and uploaded product to web for customer sales

Tagz Team, Inc.
Position: Content Manager
June 2005- June 2006

* Oversaw the acquisition, creation and editing of content for specified Websites.
* Responsible for local staff's work assignments and projects.
* Ensured that Websites were updated throughout the day with latest news and features.
* Worked with other departments to determine the best content for each product.
* Developed new concepts and identify, prioritize and implement new content and features.
* Collaborated and oversaw directed projects.
* Researched and shared best practices in Website content.
* Anticipated potential project problems and effectively implemented solutions or contingency plans.
KT Communications, Inc.
Position: Customer Service Representative
September 2001- December 2004

* Performed Quality Assurance
* Utilized Home Site for HTML editing
* Developed new concepts and implemented new content features
* Provided information on billing, shipping and website content for customer and potential cliental.
* Proposed ideas to improve and support department performance both individually and with a team.

MoviePro.com
Position: CSR/Product Update
December 1999 - September 2001

* Performed Quality Assurance
* General Office duties: database entry, filing, faxing, and scheduling appointments
* Processed and input customer Purchase orders
* Maintained communication with vendors and distributors
* Assisted on team projects
* Maintained Websites with Photoshop and Product Image
* Managed specific assigned key customer accounts from order entry to final delivery
* Worked with customer compliance and review vendor documentation accordingly
* Answered incoming calls and initiate appropriate follow-up and response