Amy Dukes Resume

by Amy Dukes
(Knoxville, TN, USA)

Amy N. Dukes
8956 Fox Lake Drive, Knoxville, TN 37923
Mobile 865-679-6000
Amynoel2@aol.com

SUMMARY
Extensive experience in customer service, communication, merchandising and assistance to productive fashion buyers. Strong communication skills developed from years of interacting with customers, coworkers and vendors. Experienced with numerous software applications including Microsoft Office and the Internet.

EDUCATION
B.A., May 2004 Maryville College, Maryville, Tennessee
Major: Business and Organization Management
Minor: Economics
Honors: Dean's List, 8 semesters
Maryville College Presidential Scholarship
Thesis: Target Marketing to the American Woman
Grade Point Average: 3.7/4.0

ADDITIONAL TRAINING
Advanced Outlook and Lotus Notes, Advanced Microsoft Word and Excel, Beginning Powerpoint, ORACLE/Pricing, GOMER Markdown Entry, Purchase Order Management, Maintenance Sku Management, and Purchase Order Utilities Systems

RELEVENT EXPERIENCE
Goody's Family Clothing Incorporated 8/2005-Present
Merchandise Assistant in Missy Knit Tops and Sweaters 8/2005-8/2006
Assistant Buyer in Missy Casual Bottoms and Woven Tops 8/2006-7/2007
Acting Buyer in Missy Casual Bottoms and Activewear 7/2007 - 2/2008
Assistant Buyer in Missy Branded Bottoms and Active 2/2008-10/2008
Assistant Buyer in Missy Ashley Judd Collection 10/2008-11/2008
Associate Buyer in Junior Dresses, Related and Plus 11/2008 - Present
*Utilize office automation systems to update all departmental pricing.
*Review monthly and often weekly open-to-buy for all departments.
*Use analytical skills in conjunction with ladder plans to forecast sales and react to business through reorders and markdowns.
*Maintain department samples, organize and prepare merchandise for presentation to upper management and for use on the company's website.
*Develop and maintain vendor interactions ensuring effective merchandise flow and timely communication.
*Analyze weekly and monthly departmental reports to determine sales trends, on-order positions and overall strategies for improvements.
*Coordinate with Planning and Allocation Division to maximize sales and gross margin performance.

Proffitt's/McRae's 1/2005-8/2005
Merchandise Assistant in Men's Furnishings and Accessories
*Collaborated with vendors to discuss current trends of business and their up-to-date inventory and receipts with the goal of matching trends and rates of sale with inventory and receipts to ensure proper ordering of merchandise.
*Evaluated calendar shifts, inventory changes, and event changes on a monthly basis to ensure current business is equal to or greater than the business of last year.
*Collected data for 6 departments on a weekly basis and constructed reports analyzing sales performance of merchandise compared by vendor.

Aubrey's, Maryville, TN 2003-2005
Server
*Practiced teamwork by communicating with up to 25 coworkers a
*Generated positive sales by increasing customer loyalty and suggestive selling in an attempt to increase every guest check by 10%.
Applebee's, Alcoa, TN 2001-2003
Server, Bartender, & Certified Trainer
*Created an environment that increased the level of customer satisfaction and weekly returns to the restaurant.
*Assisted in the training of approximately 30 new employees over two years by teaching company values and policies and expected server behavior.

VOLUNTEER WORK
Peer Tutor, Maryville College 2001-2002
Haven House Volunteer, Maryville, TN 2004